Frequently Asked Questions
This Agreement was last modified on 01 June 2024.
Shipping Information
What Shipping Methods Are Available?
- Free Collection – Giyani Store
- Free Local Delivery – Giyani
- Free Collection – Singila Distributor Near You
- Direct2U Delivery – The Courier Guy Rates
- PEP Store PAXI: 3 – 5 Days R100
- PEP Store PAXI: 7 – 9 Days R60
How Long Will it Take To Get My Package?
Singila Brands uses external service providers for delivery services. Delivery lead times depend mainly on the availability of the product and the delivery method chosen by the supplier.
Certain Singila Brands products are readily available at our store and/or with our distributors, while certain products like promotional apparel have to be designed and printed on demand.
Our general lead time is 10 – 14 days for products that are not readily available.
How Do I Track My Order?
Once you place an order with us, you will receive confirmation via email with the purchase details and order reference number.
Our sales department will as needed update your order status though the following order stages:
- Pending Payment
- Processing
- On Hold
- Completed
- Cancelled / Failed
Do I Need An Account To Place Order?
Yes, creating an account on our checkout page only takes about a minute or two and requires only basic information such as your delivery address and contact details.
Such information is necessary and important to make your second and third shopping experience with us effortless.
FAQ Second Version
What Shipping Methods Are Available?
- Free Collection – Giyani Store
- Free Local Delivery – Giyani
- Free Collection – Singila Distributor Near You
- Direct2U Delivery – The Courier Guy Rates
- PEP Store PAXI: 3 – 5 Days R100
- PEP Store PAXI: 7 – 9 Days R60
How Long Will it Take To Get My Package?
-
Singila Brands uses external service providers for delivery services. Delivery lead times depend mainly on the availability of the product and the delivery method chosen by the supplier.
Certain Singila Brands products are readily available at our store and/or with our distributors, while certain products like promotional apparel have to be designed and printed on demand.
Guide:
Our general lead time is 10 – 14 days for products that are not readily available
How Do I Track My Order?
Once you place an order with us, you will receive confirmation via email with the purchase details and order reference number.
Our sales department will as needed update your order status though the following order stages:
– Pending Payment
– Processing
– On Hold
– Completed
– Cancelled
– Failed
How Do I Place an Order?
To place an order, simply visit our shop page www.singilabrands.co.za/shop
Select the products you want, click on the ADD TO CART button, Proceed to checkout, login or create and account, and confirm your order details and delivery address, then press the Place Oder button.
You will receive an email confirming your oder details and order reference number.
How Should I to Contact if I Have Any Queries?
Singila Brands WhatsApp: +27(0) 81 405 0127
Tel: +27(0) 15 004 1625
Email: info@singilabrands.co.za
Do I Need an Account to Place an Order?
Yes, creating an account on our checkout page only takes about a minute or two and requires only basic information such as your delivery address and contact details.
Such information is necessary and important to make your second and third shopping experience with us effortless.